12malay Privacy Policy
12malay cares about the security and privacy of every member. This document explains transparently how we handle your personal information, from the account registration stage through every transaction you make on our platform.
Core Data Protection Principles
Your privacy is not merely a legal obligation to us — it is the foundation of trust that shapes how 12malay operates every day.
Secured Data Storage
All member personal information is stored in a server environment protected with encryption technology. Internal access is also restricted based on job requirements only.
Not Sold to Third Parties
12malay does not sell, rent or disclose member personal information to any third party for marketing purposes without your prior consent. 🔒
Control in Your Hands
Members have the right to access, correct and request deletion of their personal data at any time by contacting our support team via live chat or email.
Strict Confidentiality
Your betting history, financial records and personal information are fully confidential. No external party can access this data without your written consent.
Responsible Processing
Data is collected only for clearly stated purposes. We do not retain information beyond the period required and comply with international data protection standards.
Your Communication Preferences
You can control the types of promotional communications you receive from 12malay. Unsubscribe or update your preferences at any time through your account settings. ✉️
Information We Collect
When you register and use the 12malay platform, we collect several categories of information to ensure our services run smoothly, securely and in compliance with the international licensing requirements we operate under.
This data collection is necessary to verify member identities, process financial transactions and deliver a gaming experience tailored to each user.
We only collect information that is genuinely required to operate the platform. We do not request data that is irrelevant to the services provided.
Personal Identity Information
Full name, identity card number (MyKad), date of birth, gender and nationality. This information is required for the account verification process (KYC) to meet the requirements of our international licensing.
Contact Information
Email address, mobile phone number and mailing address. This information is used for account verification, transaction notifications and customer service communications.
Financial Information
Details relating to the payment methods used such as Touch 'n Go, DuitNow, FPX, Boost, ShopeePay or cryptocurrency wallet information (USDT, BTC, ETH). Full account numbers are not stored in our system.
Gaming Activity Data
Betting records, deposit and withdrawal transaction history, active session logs and game preferences. This data is used for internal analysis and to support our responsible gambling programme.
Technical Data
IP address, browser type, operating system, screen resolution and session data. This information is collected automatically for security purposes, fraud detection and technical improvements to the platform.
How We Use Your Information
All information collected by 12malay is used in a controlled and purposeful manner. We do not process data for purposes not stated in this policy without obtaining your consent again.
- Processing account registrations and verifying new member identities
- Facilitating deposit and withdrawal transactions securely
- Providing 24/7 customer support via live chat and email in Malay and English
- Detecting and preventing fraudulent activity, money laundering or unauthorised access
- Sending information related to bonuses, promotions and service updates
- Fulfilling compliance obligations under the international licensing we hold
- Improving platform performance and optimising the user experience
Lawful Basis for Processing
The processing of your data is based on one or more of the following grounds:
- Performance of a contract — to provide the services you registered for
- Legitimate interests — for security, fraud prevention and analytics purposes
- Legal obligation — to comply with licensing conditions and related regulations
- Consent — for marketing communications you have agreed to receive
Data Sharing and Disclosure
12malay does not trade in member personal data. However, there are limited situations where we need to share certain information with carefully selected third parties.
Service Providers
Technical partners such as payment gateway providers, gaming software providers and cloud computing infrastructure providers who are bound by strict confidentiality agreements with us.
Regulatory Bodies
In circumstances required by law or our international licensing authority, we may be obliged to disclose certain information to the relevant body.
Fraud Prevention
Required information may be shared with identity verification agencies or anti-fraud service providers to protect the security of all members on this platform.
⚠️ In all cases of data sharing, 12malay ensures that third parties are bound by data protection obligations equivalent to our own standards. We do not share data for third-party marketing purposes.
Your Rights as a Member
As a 12malay member, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights at no charge and within a reasonable time.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information is inaccurate or out of date, you have the right to request prompt correction.
Right to Erasure
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
Right to Restriction of Processing
In certain situations, you may ask us to limit how we process your information.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without needing to provide a reason.
To exercise any of the above rights, contact the 12malay support team via 24/7 live chat or send a written request to . We will respond within the timeframe set by our licensing requirements.
Cookies and Tracking Technologies
The 12malay platform uses cookies and similar tracking technologies to improve the user experience, maintain your login session and understand how members interact with our platform.
The cookies we use fall into several main categories. Essential cookies are required for basic platform functions such as session authentication and security — they cannot be disabled. Performance cookies help us analyse platform usage for ongoing improvements.
You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some parts of the platform. By continuing to use 12malay after viewing our cookie notice, you agree to the use of cookies as set out in this policy.
Data Retention Period
12malay does not retain your personal data longer than necessary for its original purpose. Retention periods are determined based on the type of data and the relevant operational or compliance requirements.
Active Account Data
For as long as your account is active, we retain your profile information and transaction history to enable continuous and complete service.
Data After Account Closure
Financial and transaction records may be retained for the period required by licensing obligations and applicable anti-money laundering laws.
Deletion Requests
When you request data deletion and there are no legal obstacles, we will process the request within the specified timeframe and confirm its completion to you.
Data Security and Protection Measures
We invest continuously in security infrastructure to ensure your personal and financial data is protected at all times.
SSL/TLS Encryption
All communication between your device and our servers is protected with industry-standard 256-bit encryption.
Secure Server Infrastructure
Data is stored in data centres protected with strict physical and digital access controls and continuous monitoring.
Internal Access Controls
Staff may only access data relevant to their job responsibilities. All access is audited and logged automatically.
Threat Monitoring
Our systems are monitored around the clock to detect and respond to any intrusion attempts or suspicious activity. 🛡️
Changes to This Privacy Policy
12malay reserves the right to update or modify this Privacy Policy from time to time in line with changes to platform operations, licensing requirements or legal developments related to data protection.
Any significant changes will be communicated to members via a notification on the platform or through the email address you registered with. The date of the last update will always be displayed clearly at the top of this document.
Continued use of the 12malay platform after any changes to this Privacy Policy take effect means you accept the updated version. We encourage you to review this policy from time to time.
Contacting Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the 12malay data protection team is ready to assist.
Live Chat Support
Our customer support team is available 24 hours a day, 7 days a week via live chat on the platform. Support is available in Malay and English.
Data Protection Email
Send your official written request to . Clearly state your request details and account number to help us process it faster.
We aim to respond to all privacy-related enquiries thoroughly. Complete and clear requests will be processed more quickly.
Join the 12malay Member Community
With your privacy protected and your data secure, you can enjoy online slots, live casino, sports betting and poker with full confidence on the 12malay platform.
This platform is open to users aged 21 and above only. Please play responsibly.